Hi-Tech Security System Health Check Checklist

Purpose: reusable checklist for the one-time Health Check offer and the monthly Hi-Tech Protection Plan.

Customer-facing promise:

We verify that your security system is actually working before you need it.

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1. Camera System Check

• Confirm each camera is online
• Confirm camera views still cover the intended areas
• Check for new blind spots caused by moved shelves, vehicles, signs, trees, furniture, or layout changes
• Check night/low-light view quality where possible
• Check camera lens for dirt, spiderwebs, moisture, or obstruction
• Confirm camera time/date are correct
• Confirm motion/event detection is working where applicable
• Note any outdated, blurry, damaged, or poorly placed cameras

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2. Recorder / Storage Check

• Confirm DVR/NVR is powered and online
• Confirm all expected cameras are recording
• Confirm storage drive is healthy where visible
• Confirm estimated days of footage retention
• Confirm playback works from recent recordings
• Confirm time/date on recordings are correct
• Check for system error messages, beeping, or warnings
• Review whether storage is enough for current needs

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3. Remote Viewing / App Check

• Confirm owner/manager can view cameras remotely
• Confirm app login still works
• Confirm phone/tablet app is updated enough to function
• Confirm remote viewing is not dependent on one former employee’s phone/account
• Check whether password/account recovery details are known
• Document who owns admin access

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4. Alarm System Check

• Confirm alarm panel is powered and communicating where possible
• Check obvious sensor trouble/errors
• Review battery age/status if visible
• Confirm customer knows arm/disarm process
• Confirm emergency contacts/user list should be updated
• Review cellular/internet communication if applicable
• Recommend professional monitoring if the customer relies only on self-alerts

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5. Access Control Check

• Review active users/codes/cards/fobs
• Remove or flag former employees/users
• Confirm door schedules still match business hours
• Confirm lock/unlock behavior is working as intended
• Check door hardware for obvious sticking/misalignment
• Confirm customer knows who has admin access
• Recommend monthly/quarterly user cleanup for businesses

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6. Network / Wi-Fi Check

• Confirm cameras/security gear have stable network connection
• Check for messy/unlabeled network equipment
• Review router/switch/NVR location and power protection
• Note weak Wi-Fi/dead zones affecting cameras or apps
• Check if customer changed internet provider/router recently
• Recommend managed Wi-Fi/network support if outages affect security

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7. Physical Install / Cleanliness Check

• Look for loose cables, exposed wire, water risk, or damaged connectors
• Check equipment rack/closet organization
• Confirm power supplies are secure and not overloaded
• Confirm outdoor equipment is weather-protected
• Identify sloppy or unsafe previous work worth cleaning up

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8. Customer Risk Questions

Ask:

1. Have you had any theft, break-ins, disputes, or suspicious activity recently?
2. When was the last time you actually pulled footage successfully?
3. Has your internet/router changed since the system was installed?
4. Do any former employees still know alarm codes or have access cards?
5. Are there any areas you wish you could see better?
6. Do you want alerts, monitoring, or just recordings after the fact?
7. Who is responsible for the system if something goes wrong?

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9. Recommended Report Format

After the check, give the customer a simple summary:

• System status: Good / Needs Attention / Critical
• Cameras checked: __ / __ online
• Recording confirmed: Yes / No / Partial
• Remote viewing confirmed: Yes / No
• Alarm/access issues found: Yes / No
• Top 3 recommended fixes
• Optional Protection Plan recommendation

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10. Natural Upsell Paths

If issue found, offer:

• Camera replacement or repositioning
• Recorder/storage upgrade
• Remote viewing repair
• Alarm monitoring
• Cellular backup
• Access-control user cleanup
• Managed Wi-Fi/network cleanup
• Monthly Hi-Tech Protection Plan

Closing line:

Your system should not be a mystery. We can keep it checked so you know it is ready when it matters.