← Back to AI Assessment Sales Kits Library
AI Assessment Library
Auto Repair + Towing AI Assessment — Question Bank
Refreshed plain-library version with cleaner styling and proper punctuation rendering.
Clean reference version for the AI assessment library.
Calls, Urgent Jobs, and Tow Intake
- How do most new customers reach you now?
- What happens when multiple calls come in at once?
- What happens to after-hours breakdown or tow calls?
- How do you decide whether a call is urgent, tow-related, repair-related, or just a status question?
- Are there times when breakdown or tow jobs are missed because nobody can answer fast enough?
Service Advisor and Front-Office Workflow
- What are service advisors or office staff doing manually every day that eats up the most time?
- What customer questions come up over and over?
- What slows down estimate approvals the most?
- What slows down repair-status updates the most?
Dispatch and Shop Coordination
- How are tow requests assigned or routed right now?
- Where does communication break down between towing, the front office, and techs?
- Are there delays in scheduling, parts communication, or status updates?
Follow-Up and Retention
- How do you follow up on declined work?
- How do you track pending approvals or unsold estimates?
- Do customers ever disappear because follow-up is inconsistent?
- Are service reminders or retention campaigns handled manually?
Tools and Reporting
- What software are you using now for phones, dispatch, shop management, CRM, texting, and invoicing?
- Are any tools disconnected or forcing double entry?
- What reports, reminders, or admin work are still being done manually?
Priorities
- If we could fix one issue first, what would help most right now?
- Is the bigger pain missed calls, slow approvals, weak follow-up, or office overload?
- Are you looking for the fastest quick win first or a broader system cleanup?