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Med Spa AI Assessment — Question Bank
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Inquiries and Booking
- How do most new inquiries come in right now?
- What happens when calls, texts, forms, and DMs come in at the same time?
- How quickly does your team respond to new consultation leads?
- What happens to after-hours inquiries?
- Do leads ever go cold before someone follows up?
Front-Desk Workflow
- What front-desk tasks eat up the most time each day?
- What customer questions come up over and over?
- What slows down booking the most?
- What slows down consultation follow-up the most?
Lead Follow-Up
- How do you track who booked, who ghosted, and who still needs follow-up?
- How many follow-up touches usually happen before someone books?
- Do staff members follow up consistently, or does it vary?
- Are there leads sitting in DMs, text threads, or inboxes too long?
Tools and Systems
- What tools are you using for calls, texts, booking, CRM, and reminders?
- Are any tools disconnected or causing double entry?
- Are reports or pipeline updates still being done manually?
Priorities
- If we fixed one issue first, what would help most right now?
- Is the biggest problem missed inquiries, slow follow-up, or front-desk overload?
- Would you rather start with a quick win or a bigger booking-system cleanup?