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Restaurant Chain AI Assessment — Question Bank
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Calls, Reservations, and Guest Inquiries
- How do most guests contact you now: phone, reservation platforms, website forms, social DMs, or delivery apps?
- What happens when calls come in during lunch or dinner rush?
- What happens to after-hours calls, reservation requests, or catering inquiries?
- How quickly does someone respond to large-party, catering, or private-event inquiries?
- Are calls or reservation requests handled differently by each location?
Front-Of-House Workflow
- What repetitive guest questions do hosts or managers answer every day?
- What admin work pulls managers away from the floor the most?
- Where do reservation changes, special requests, or event notes get messy?
- What slows down communication between locations or between managers and front-of-house staff?
Catering, Events, and Revenue Opportunities
- How are catering leads tracked right now?
- Do private-event or large-party inquiries ever sit too long?
- How do you follow up with leads that did not book right away?
- Do you have a clean system for upselling catering, parties, or recurring corporate orders?
Reviews, Inbox, and Guest Experience
- Who is monitoring reviews, inbox messages, and guest issues?
- How quickly are complaints or guest recovery issues handled?
- Are there common questions or complaints that could be answered faster with a better system?
Tools and Reporting
- What software are you using now for phones, reservations, online ordering, POS, email, and reporting?
- Where are staff double-entering information or working across disconnected systems?
- What reports are still being built manually?
Priorities
- If we fixed one thing first, would it matter more to capture more calls, improve catering follow-up, or reduce manager admin time?
- Is the bigger issue missed revenue, slow response, or team overload?
- Are you looking for the fastest quick win first or a broader multi-location cleanup?