Hi-Tech Protection Plan — Dad Approval Packet

Created: 2026-05-01

Status: Internal approval packet — no customer use until Dad approves.

Why this matters

The Protection Plan is the cleanest recurring-revenue add-on for Hi-Tech because it connects directly to systems Dad already installs:

• cameras
• DVR/NVR recording
• remote viewing apps
• alarms
• access control
• Wi-Fi/network reliability
• cabling/rack cleanup

The pitch is not “buy a subscription.” The pitch is:

Do not wait until after a break-in, employee issue, or missing-footage problem to find out your system stopped working.

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Recommended launch version

Start with commercial customers only and keep it simple.

Offer first

1. Business Essential — $99/month draft

• Quarterly remote check where practical
• Annual onsite inspection
• Camera/recorder/storage review
• Basic access-code/user review where applicable
• Priority scheduling
• 10% repair/upgrade labor discount

1. Business Pro — $199/month draft

• Monthly remote check where practical
• Two onsite inspections per year
• Limited access-control user admin support
• Basic incident footage export help
• Annual written security condition report
• 15% repair/upgrade labor discount

Hold for later

• Home Basic — $29/month draft
• Home Plus — $59/month draft

Reason: commercial accounts have higher pain, higher stakes, and easier recurring-revenue justification.

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Where to use it first

Best low-risk insertion points:

1. New camera/security proposals
2. Access-control proposals
3. Wi-Fi/network cleanup proposals
4. Past commercial customers who already trust Hi-Tech
5. Customers calling about remote-viewing, recorder, camera, or access issues

Do not blast this publicly yet. Use it in quotes and selective conversations first.

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Dad decisions needed

Required before use

• [ ] Approve plan name: Hi-Tech Protection Plan
• [ ] Approve offering commercial plans first
• [ ] Approve or edit Business Essential price
• [ ] Approve or edit Business Pro price
• [ ] Approve visit/check frequency
• [ ] Approve “remote check where practical” wording
• [ ] Approve priority scheduling wording
• [ ] Approve labor discount percentages
• [ ] Approve footage export help wording
• [ ] Approve access-control user admin limits
• [ ] Approve after-hours / emergency support rules

Nice to decide later

• [ ] Whether health-check fee can be credited toward first month/first quarter
• [ ] Whether residential plans should be offered now or later
• [ ] Whether billing is monthly, quarterly, or annual-prepay
• [ ] Cancellation/term language

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Suggested customer-facing line

We recommend adding the Hi-Tech Protection Plan so your cameras, recorder, remote viewing, access control, and network-related security systems get checked after installation — before a problem costs you footage or downtime.

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Suggested estimate line item

Optional: Hi-Tech Protection Plan — Business Essential

Recurring support plan for camera/recorder health checks, remote-viewing support where practical, basic access-control review where applicable, priority scheduling, and discounted repair/upgrade labor.

Draft price: $99/month — pending final system size and Dad approval.

Optional: Hi-Tech Protection Plan — Business Pro

Expanded recurring support plan with more frequent checks, two onsite inspections per year, limited access-control admin support, basic incident footage export help, and annual written condition notes.

Draft price: $199/month — pending final system size and Dad approval.

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Guardrails

• No guarantee that cameras prevent crime.
• No guarantee of emergency response time unless Dad defines it.
• No promise remote checks are possible on every system.
• Parts, equipment, monitoring fees, new cabling, and major labor should be quoted separately.
• Do not use “24/7 support” unless Dad explicitly approves that service level.

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File hub

• Main offer: HITECH_MONTHLY_MAINTENANCE_SUPPORT_PLAN_OFFER_2026-04-29.md
• One-page offer: HITECH_PROTECTION_PLAN_ONE_PAGE_OFFER_2026-04-27.md
• Quote insert draft: HITECH_PROTECTION_PLAN_QUOTE_INSERT_2026-04-27.md
• New tier table + quote insert: HITECH_PROTECTION_PLAN_TIER_TABLE_AND_QUOTE_INSERT_2026-05-01.md
• Past-customer outreach scripts: HITECH_PROTECTION_PLAN_PAST_CUSTOMER_OUTREACH_2026-04-27.md

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Recommendation

Approve a narrow test:

Use the Protection Plan as an optional add-on in the next few commercial camera/access/network quotes, but only offer Business Essential and Business Pro until the wording and workload feel right.

This creates recurring revenue without overcomplicating the launch.